Housekeeping Manager

Our company is specialized in managing and operating Sports Clubs in partnership with renowned developers.

We are currently on the search for a Housekeeping Manager for one of our clubs

Job purpose:

The main purpose of your role is to ensure that the club with all its, sports courts, outlets and utilities and facilities are kept clean and well maintained at all times; following our hygiene, safety and quality standards and standing as a role model for KODE values among which ensuring satisfying the expectations and needs of our members through leading a qualified, well trained, committed and happy team.

What do we expect from you: 

1- Operations planning and management:

• Ensures company and departmental goals and KPIs and standards are met quarterly and annually.
• Develop and implement the department's SOP, policies and procedures in coordination with the Director of Operations.
• Ensures overall cleanliness and a periodic cleaning schedule of the facility.
• Propose the annual plan including manpower plan, working plan, operating equipment and material and set the associated budget
• Track and meet the budget
• Set and follow up the team work schedule and leaves plan efficiently while ensuring no disruption in the working plan and ensuring the team take their rest to avoid fatigue or health issues
• Ensure availing all cleaning equipment, tools and supplies at all times and is held responsible for inventory, restocking, and replacement of all supplies
• Follow up on the status of the housekeeping equipment and ensure they are well maintained and functioning in coordination with the maintenance department
• Managing any arising problems and complaints and ensure they are being resolved
• Support the maintenance department during special projects or regular maintenance activities
• Notify the maintenance department with any maintenance issues they might observe during their work and ensure problem resolved
• Work closely with the Technology department with regards to utilizing the monitoring and tracking systems and ensure getting the best of these resources to improve quality and speed
• Conduct scheduled and unplanned tours and inspections across the club to ensure operations are going as planned and standards are strictly followed
• Ensure daily regular and deep cleaning plans are performed and keep updating the plan according to traffic, weather, events….etc
• Oversee the work performed by outside contractors in accordance with the company’s quality standards.
• Responsible for all Laundry Operations and Uniforms Operations.
• Manage Housekeeping stores efficiently to meet operations needs

2- People Management:

• Lead by example in owning and living KODE values and culture
• Set the department objectives with the Asst. Manager and supervisors and ensure the team are delivering their KPIs
• Conduct Quarterly and yearly Performance reviews to Asst. Manager and Supervisors
• Oversee and monitor Performance reviews of HK Attendants.
• Coach and train the Assistant Managers and supervisors to ensure they are demonstrating the expected leadership in leading their teams
• Collaborate with the People & Culture department to recruit the right people in the right place at the right time and to identify the training and development needs of the team to ensure that the existing / new team members have the right skill set and behavior to perform their roles up to KODE standards

3- Health and Safety:

• Ensure the strict implementation and adherence to KODE Health, Safety and Environment standards and instructions at all times to maintain a safe environment to the staff and members
• Works closely with the Health & Safety Department getting the most efficient means of safety and the lowest level of Property and Human Risk factors
• Ensure departmental staff has a safe environment to properly work with, handle and store equipment, tools and chemicals
• Report any Health & Safety related matters to the related departments

4- Reporting:

• Monthly, quarterly and annual inventory reports
• Equipment monthly report
• Monthly performance report
• Monthly budget report

5- Continuous improvement:

• Compile and analyze data to identify strengths and opportunities
• Propose initiatives and programs to address the opportunities
• Conduct regular meetings to discuss problems and work with the team on improving the quality of the service to exceed customers’ expectations
• Constantly review set policies and work instructions regularly to address any needed updates