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Job Description
Job Summary
We are looking for a talented customer technical support representative to join our dedicated team and provide exceptional customer service that is the foundation of our company.
You will be supporting end users (Students & Teachers) during troubleshooting activities as well as interacting directly with operating systems, hardware, and software.
We value our employees and encourage each person to contribute ideas for improvement in both daily procedures and long-term goals. You can enjoy the satisfaction of using your particular skills to help people while working in a positive and encouraging office environment.
Job Responsibilities:
- Responsible for online support for our clients.
- Responding to our clients on the FB page to answer their questions about our English courses they want to register and take.
- Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
- Responding to teachers on the online Teacher Support Rooms
- Hand over Live Shift to next operator
- Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
- Install and maintain hardware, software, and other equipment to meet office requirements, routinely observe operational performance on the system, and install security patches and updates when necessary.
- Maintain detailed records of daily interactions with customers, reported issues and completed solutions along with any further actions required of management.
- Develop training manuals and troubleshooting procedures to help both support personnel and end-users interact properly with hardware and software.
- Collaborate with customer technical staff and clients to establish goals and objectives for system improvements and upgrades.
- Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.
- Rotational shifts needed, work will be 6 days from office in Maadi and 1 day off fixed.
Job Requirements
- Rotational shifts needed,from (8am-4pm) and (4pm-12am) 5 days in office and 1 day from home and 1 day off, For girls, night shifts will be from home...
- College degree-related, preferred MIS, BIS.
- At least 1-year experience in the same position with similar service industry background.
- Very good to Excellent English language.
- Outstanding communication skills and ability to remain calm and professional in all circumstances
- Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
- Working knowledge of PC and Google sheets
- Perfect time management skills
- Analytical skills
- Team player
- Being a Gamer is highly preferred.
