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Application Support Engineer (Li...

Masria Digital Payment (... - New Cairo, Cairo

Application Support Engineer (Live Support)

Masria Digital Payment (MDP) - New Cairo, CairoPosted 2 months ago
111Applicants for2 open positions
  • 9Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

  • First-line support for Bank customers, acquiring details of the problem, verifying product configuration and environment information under the supervision of the Senior Engineer
  • Providing systems support to clients' sides and colleagues in other departments as well.
  • Performing analyses  application functionalities and suggesting improvements
  • Gather/analyze application logs and performance metrics and work with other team members to troubleshoot and debug application issues. 
  • Taking ownership and managing production requests, questions, and issues and supporting of all production through all modules either it is Back Office, Front End, Card Generation, and Fraud Monitor, etc.
  • Establishing the root causes of application errors and escalating serious concerns to the Senior Engineer.
  • Keeping a record of configuration changes and scheduling application updates.
  • Documenting processes and monitoring application performance metrics.
  • Receive any change request from our clients and start implementation of this request as per CR policy and SLA as well.
  • Provide technical system training to our clients whenever it is requested.
  • Participate in testing any new services with the implementation team.
  • Writing technical documents of any service or workaround or new followed methodology for troubleshooting any production issue.

Job Requirements

  • Experience as an Application Support Engineer in a related field or in any ERP systems is preferred 
  • Knowledge of SQL is a must.
  • Linux experience is an advantage
  • Knowledge of at least one programing language is a must.
  • Good analytical thinking and communication skills. 
  • Ability to work under pressure.
  • Ability to make decisions.
  • Having payment schemes basics knowledge is a plus

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