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Job Description
- First-line support for Bank customers, acquiring details of the problem, verifying product configuration and environment information under the supervision of the Senior Engineer
- Providing systems support to clients' sides and colleagues in other departments as well.
- Performing analyses application functionalities and suggesting improvements
- Gather/analyze application logs and performance metrics and work with other team members to troubleshoot and debug application issues.
- Taking ownership and managing production requests, questions, and issues and supporting of all production through all modules either it is Back Office, Front End, Card Generation, and Fraud Monitor, etc.
- Establishing the root causes of application errors and escalating serious concerns to the Senior Engineer.
- Keeping a record of configuration changes and scheduling application updates.
- Documenting processes and monitoring application performance metrics.
- Receive any change request from our clients and start implementation of this request as per CR policy and SLA as well.
- Provide technical system training to our clients whenever it is requested.
- Participate in testing any new services with the implementation team.
- Writing technical documents of any service or workaround or new followed methodology for troubleshooting any production issue.
Job Requirements
- Experience as an Application Support Engineer in a related field or in any ERP systems is preferred
- Knowledge of SQL is a must.
- Linux experience is an advantage
- Knowledge of at least one programing language is a must.
- Good analytical thinking and communication skills.
- Ability to work under pressure.
- Ability to make decisions.
- Having payment schemes basics knowledge is a plus
