Senior VOIP & Genesys Engineer
Smartly -
Nasr City, CairoPosted 2 years ago11Applicants for1 open position
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Job Details
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Job Description
- Responsible for Managing and operating all Cisco & Genesys contact center and all related
solutions and IVR software and third-party related application integrated with Cisco &
Genesys contact center - Managing daily operational work on Genesys components
- Providing maintenance and technical support for Genesys systems and implement change in
request if needed - Monitoring and analyzing the quality of voice and data loss on the network.
- Generate out of the box reports and Configure and customize business requested reports.
- Assisting in technical documentation related to the project (SoW, Design doc, As-Built...etc
- Assisting in gathering the requirements from the customer and turning it into a requirement
document - Opening cases with Genesys support including describing issues, collecting logs and providing
all required information.
Job Requirements
- BSc/BA in Computer Science, Engineering or a related field.
- Genesys Cloud certified.
- General work experience in the Contact center/IPT field for minimum of 3-5+ years.
- Having Collaboration& Audio Video Skill set is added advantage
- Experience with – CUCM, CUSP, VGs, PGs, ICM System Administration,
- Genesys Pure Engage Contact center system experience including (Configuration Server, SIP
Server, MCP, GVP, Reporting, and Recording). - UCCE Advanced Scripting, UCCE Advanced Reporting,
- Responsible for Change request, new features enablement related to Cisco & Genesys
Contact center, implementation related to new Cisco & Genesys Contact center features
including minor & major upgrades. - Must have Operations experience in the following areas: Cisco UCCE, CUCM, HDS, Agent PG,
CVP PG, Media Routing PG, CVP OAMP, CVP - Should have CCVP Certification or similar certificate.
- Linux experience and Active Directory and LDAP experience
- Experience in Java SE is a must and Java EE is a plus.
- Strong experience with Oracle DB and SQL.
- Solid experience in software development life cycle.
- Very good English - written and spoken
