Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Description:
The Telesales Supervisor would work with the Sales Manager & the OBU Department Manager to
manage the day-to-day operation. He / She supervises a team of Telesales Agents calling on
customers as assigned; sell our products to them and follow up to ensure those products are
delivered satisfactorily.
- To assist in coordinating the day-to-day running of and the activities of a team of Telesales
Representatives / Agents at the Contact Centre – the Telesales activities of selling and
Customer problem-solving. - Perform training, coaching, and leading Telesales representatives and as they provide
support for customers. - Work with the OBU Manager in identifying trends and establishing the department’s goals.
- Present reports and analyze OBU data to improve processes and performance.
- Consistently evaluate the performance of telesales representatives, ensure discipline and
corrective actions where necessary. - Provide leadership for telesales Agents by actively engaging and supporting them to ensure
better performance. - To drive achievement of service and sales targets, SLA’s and KPIs at the Centre continually.
- To ensure the use of Telephone to achieve effective coverage to the assigned outlets and to
sell all our products/services to them, thereby increasing our coverage of the market and
achieving customer-centric objectives. - Guide Telesales representatives through difficult calls or issues, diffusing angry customers
and handling issues that cannot be fielded by telesales representatives. - Leading team meetings, developing presentations and talks to motivate and educate telesales
representatives and supervisors. - Work with OBU Manager to carry out regular evaluation /assessment and develop a culture
where training and development are part of the team, identifying actions and working with
trainers to ensure the skills and knowledge are developed effectively. - Work closely with the Marketing Department to create and assist in promotional material.
- Preparing and updating effective daily call plans for productive customer relationship
management. - Work closely with the various sales team to ensure that customers are happy and satisfied at
all times by providing prompt feedback from customers with a view to proffering solutions
to their challenges. - Monitor all calls to ensure that due process and quality standards are adhered to and
intervene/correct where necessary. - Submit regular reports to management and seek new ideas and strategies to improve
performance at the Department. - Identifying and instilling best practices, processes, systems and recommending continuous
improvement ideas for the Department. - Regularly Reports weekly team activities to OBU Manager & Sales Manager.
- Regular follow-through on all sales orders generated by TSRs for prompt delivery to
customers.
Job Requirements
- A Bachelor Degree. PMP is a plus.
- 5 to 7 Years of experience with at least 2 years as a Sales Team Leader / Supervisor /
Manager. - Proven ability to drive the sales process from plan to close.
- Experience with the US market is a must.
- Experience in the dental sales industry is a plus.
- Successful proven experience as a sales team leader/supervisor, consistently exceeding
targets. - High level of commitment.
- Competencies & Skills:
- Native / Fluent English is a must.
- Excellent mentoring, coaching and people management skills.
- Excellent communication skills.
- Excellent Time/task management skills.
- Leadership, planning and strategic skills.
- Outstanding critical thinking
- Excellent Documentation skills.
- Customer Focus.
- Result-oriented.
- Self-motivated.
- Resilience.