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Telesales/ Sales Supervisor - Project Based

3D Diagnostix
Cairo, Egypt
Posted 2 years ago
10Applicants for1 open position
  • 10Viewed
  • 1In Consideration
  • 0Not Selected
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Job Details

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Job Description

Description:
The Telesales Supervisor would work with the Sales Manager & the OBU Department Manager to
manage the day-to-day operation. He / She supervises a team of Telesales Agents calling on
customers as assigned; sell our products to them and follow up to ensure those products are
delivered satisfactorily.

  • To assist in coordinating the day-to-day running of and the activities of a team of Telesales
    Representatives / Agents at the Contact Centre – the Telesales activities of selling and
    Customer problem-solving.
  • Perform training, coaching, and leading Telesales representatives and as they provide
    support for customers.
  • Work with the OBU Manager in identifying trends and establishing the department’s goals.
  • Present reports and analyze OBU data to improve processes and performance.
  • Consistently evaluate the performance of telesales representatives, ensure discipline and
    corrective actions where necessary.
  • Provide leadership for telesales Agents by actively engaging and supporting them to ensure
    better performance.
  • To drive achievement of service and sales targets, SLA’s and KPIs at the Centre continually.
  • To ensure the use of Telephone to achieve effective coverage to the assigned outlets and to
    sell all our products/services to them, thereby increasing our coverage of the market and
    achieving customer-centric objectives.
  • Guide Telesales representatives through difficult calls or issues, diffusing angry customers
    and handling issues that cannot be fielded by telesales representatives.
  • Leading team meetings, developing presentations and talks to motivate and educate telesales
    representatives and supervisors.
  • Work with OBU Manager to carry out regular evaluation /assessment and develop a culture
    where training and development are part of the team, identifying actions and working with
    trainers to ensure the skills and knowledge are developed effectively.
  • Work closely with the Marketing Department to create and assist in promotional material.
  •  Preparing and updating effective daily call plans for productive customer relationship
    management.
  • Work closely with the various sales team to ensure that customers are happy and satisfied at
    all times by providing prompt feedback from customers with a view to proffering solutions
    to their challenges.
  • Monitor all calls to ensure that due process and quality standards are adhered to and
    intervene/correct where necessary.
  • Submit regular reports to management and seek new ideas and strategies to improve
    performance at the Department.
  • Identifying and instilling best practices, processes, systems and recommending continuous
    improvement ideas for the Department.
  • Regularly Reports weekly team activities to OBU Manager & Sales Manager.
  • Regular follow-through on all sales orders generated by TSRs for prompt delivery to
    customers.

Job Requirements

  • A Bachelor Degree. PMP is a plus.
  • 5 to 7 Years of experience with at least 2 years as a Sales Team Leader / Supervisor /
    Manager.
  • Proven ability to drive the sales process from plan to close.
  • Experience with the US market is a must.
  • Experience in the dental sales industry is a plus.
  • Successful proven experience as a sales team leader/supervisor, consistently exceeding
    targets.
  • High level of commitment.
  • Competencies & Skills:
    - Native / Fluent English is a must.
    - Excellent mentoring, coaching and people management skills.
    - Excellent communication skills.
    - Excellent Time/task management skills.
    - Leadership, planning and strategic skills.
    - Outstanding critical thinking
    - Excellent Documentation skills.
    - Customer Focus.
    - Result-oriented.
    - Self-motivated.
    - Resilience.

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