Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Are you looking to join a company that values respect, integrity, humility, empathy, creativity, and fun where you can learn, grow, and help others? Do you desire a company that will invest in you as an individual, listen, and value your opinion?
- If you are a positive, motivated, and friendly person, someone who takes pride in their work, enjoys organizing and doing things right the first time, loves engaging in meaningful conversation, join our fast-paced company. We want YOU to see YOUR future with us!
Responsibilities:
PLEASE READ CAREFULLY BEFORE APPLYING
- We are looking for a full-time friendly Call Center Agent (Customer Service/Support & Telemarketing/Telesales) who is fluent in English that works remotely online from their own home.
- Someone who has the ability to learn quickly. Communicates with customers, coordinates with team members, and is efficient at multitasking.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- We are a busy growing team with a can-do attitude that places emphasis on teamwork and positive customer experience.
- If selected, we will provide the necessary training and onboarding.
Telemarketing /Telesales Agent:
- Make calls to clients to book appointments and then forward them to the field sales team when needed.
- Contact potential or existing customers to inform them about a product/service, and close sales.
- Answer questions about products/services or the company, and close sales.
- Go the “extra mile” to meet the sales quota and facilitate future sales.
Customer Service/Support Agent:
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Attends all assigned calls promptly and courteously based on pre-set Call Center SLA’s and KPIs.
- Logging all feedback onto the system and send necessary feedback to relevant Departments.
- Handles customer complaints professionally and responds with efficient solutions and escalates where necessary.
Work Conditions:
- 8 working hours + 1-hour break.
- 5 working days & 2 days off.
Job Requirements
- Fluency verbal and written English 35 words per minute.
- Uncompromising integrity and strong dedication to professionalism.
- Good work ethic and accepts feedback well.
- Strong phone and verbal communication skills.
- Excellent Sales and Marketing Skills.
- Excellent negotiation and influencing skills.
- Excellent listening skills and strong attention to detail.
- Strong problem-solving, de-escalation skills.
- Ability to stay calm when customers are stressed or upset.
- Customer focus and adaptability to different personality types.
- Communicate with professionalism, positivity, and courtesy, making customers feel valued.
- Someone who is proud of his work, very good at communicating, and an outstanding team player.
- Someone who is reliable and will be available when he says he will be available.
- Someone who enjoys being organized and doing things right the first time.
- Someone who can work and modify to ensure high levels of customer satisfaction.
- High sense of ownership, and responsibility to deliverables and tasks.
- Able to work independently and proactively in a fast-paced, high-growth environment.
- Highly proficient in computer, internet usage, and navigating seamlessly between multiple applications.
- This is a "working from home" job, so you must have your own laptop or PC with a stable internet connection.
- A noise cancellation headset is also required.
- You will be working from home so a quiet area is a must.
- Flexible to Rotational Shifts, and willing to work on weekends.
Note: Will not be considered an applicant without answering questions, especially the voice question.
