Partner Success Lead

This is a key role in a dynamic and high-growth startup environment. To excel in this environment, you should be a self-starter and possess the ability to ‘get things done’. You should enjoy working as a team and driving successful shared outcomes across functions. There may be times when you will be required to take on multiple projects, so you should be keen to embrace the opportunities. 
The partner success Lead will work closely with cross functional team members across sales, marketing and operations personnel in support of our partners /customers to ensure they are satisfied with the services they receive and improve on areas of dissatisfaction. You will need to gain an in-depth understanding of NowPay onboarding and compliance processes.
 

 What will you do?
 

• Manage a portfolio of accounts by developing relationships, managing stakeholders and identifying advocates
   
• Respond to partners' inquiries and solve their complaints promptly.
   
• Ensure our partners are served with the best customer experience and drive our partners overall satisfaction (NPS)
   
• Coordinate a swift and smooth onboarding, implementation, and go-live experience for new customers as per NowPay agreed upon SLA
   
• Onboard our Partner employee base within NowPay agreed upon SLAs
   
• Organize, streamline, and oversee the onboarding /offboarding process of our partners
   
• Deploy & train Companies, ensuring strong adoption of NowPay platform and ongoing engagement with contracted product solutions.
   
• Ensure all customers are serviced per their contract SLA
   
• Organize monthly/quarterly reviews with customers to minimize friction and churn risk
   
• Maintain our partner satisfaction Increase adoption, drive correct usage, ensure retention, increase renewals and drive overall satisfaction. 
   
• Coordinate with the activation team for scheduled visits to our company partners
   
• Work with our marketing department to guarantee client communication is timely and targeted.