Compliance Monitoring Auditor Ground Operations

About the role Ensure effective implementation of an organizational total quality management and compliance framework supporting the section's Compliance Monitoring initiatives. Report on audits across EKAS and oversight audits across SkyCargo and Emirates Aviation College, ensuring the maintenance of internal standards, international aviation regulatory compliance and reducing the risk profile of the Department. Responsible for conducting potable water quality audits, as mandated by the World Health Organization and/or IATA. What you will do - Support the design/implementation of a project plan for introducing the Quality Management system, including document and record management. - Assist the Compliance Monitoring Manager in supporting in the production of structural amendments to checklists. Liaise with relative business units to review quality standards and quality performance measures, targets and tolerances. - Through conducting scheduled quality/safety audits ensure service standards and standard operating procedures are followed across the network for SkyCargo and regulatory/SLA compliance in case of Emirates Aviation College. This includes audits on Ground Service Providers with all interface departments and stakeholders within and outside the Emirates Group. Ensure timely submission of audit reports. - Consistently review all root cause, corrective and preventive actions submitted by auditees ensuring clarity and determine the value of evidence from various stakeholders in order to produce closed station audits. Support in the preparation of monthly non-compliance reports for all stations. - Design, deliver and facilitate training programs and workshops on subjects related to quality management and service excellence. Also assist in the development and maintenance of a quality page on the EKAS website. - Assist to develop and publish quality manuals and compliance monitoring procedures where required and stakeholder awareness of the same for purposes of compliance. This will include measuring and sampling bacteria and chlorine at all assigned network stations, through potable water quality audits, ensuring full regulatory oversight set forth by the World Health Organization and/or IATA as required. - Support the Manager Compliance Monitoring Ground Operations with all external industry and government audits (SAFA, IOSA, GCAA) conducted directly by the external regulators. Ensure currency with all necessary ISO/IOSA training as per regulation. - Support Compliance Monitoring Team in obtaining/maintaining quality management accreditations. - Where applicable, support the Compliance Monitoring Manager in assessing Ground Operations standards against defined Emirates and in league competitor standards, applying quality management tools and statistical process control techniques to identify patterns and make recommendations for improving quality.