Job Details
Experience Needed:
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Job Description
ERP Systems:
- Train branch employee on company ERPs and act as 1st line of support for any problems to ensure business continuity
- Train branch employees on company application to ensure smooth work operations
- Provide proper support for branch employees on company’s ERP to ensure smooth work flow
Communications:
- Setup internet connection and apply company polices on IT Devices as department policy.
- Ensure Internet landline and 4G are operating well to ensure business continuity with no delays
- Ensure MPLS (Multiprotocol label switching) VPN (Virtual Private Network) quality and solve any issues with services provider to ensure mail and system are working efficiently
- Provide proper support for Switches & Routers to ensure smooth work for IT devices
Security & Firewalls:
- Troubleshoot firewall and updates its policies to ensure its continuity and secure company data
- Ensure accurate and right performance of Operating Systems (OS) & firewall programs to secure company data
Devices Support:
- Creates new users on IT devices at the branch as per company policy
- Install all needed programs on IT Devices at the branch to ensure smooth work operations
- Provide needed support for Printers, PCs, Handhelds and Tablet devices to ensure smooth work flow
- Replace Ink Cartridge for different printers & ensure its working effectively
Backups:
- Perform regular backup for all data related to users on all branch PCs and monitor backup jobs and ensure backups are completed successfully
- Transfer to backup internet connection in case of any problems in landline to ensure smooth work flow
Help Desk:
- Review and ensure all IT issues and tickets are closed on IT System as per agreed SLAs
- Respond to branch employee’s IT issues and try solve it in order to ensure customer satisfaction
- Review and delete users’ accounts for resigned/stopped employees at his branch as per company security policy
- Communicate with IT Team regarding employees needs to create users or emails and new devices to ensure smooth work flow
Job Requirements
- Bachelor's degree in computer science or engineering is more preferable
- 1-2 years of experience in the same field
- MCIPT 2008, CCNA or MCSA is preferable
- Multitasking and time-management skills, with the ability to prioritize tasks
- Good command of English language
