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Job Description
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support
- Responsible for the management of the region of sales activities according to the instruction from the head
- Present a weekly report on the status of the market in other county, sales plans
- Achieve sales targets by visiting customer &place orders.
- Develop and maintain a healthy customer’s database
- Send a weekly report on the market situation in other provinces and sales plans
- Achieving sales targets through customer visits and purchase orders.
- Develop and maintain a good customer database
- Negotiate prices or terms of sales agreements.
- Preparing and submitting sales contracts to orders
- Visit establishments to assess needs or promote product sales.
- Maintain customer records using automated systems.
- Answer customer questions about products, pricing, availability or credit terms
- Negotiate prices, terms of sale or service agreements.
- Preparing and submitting sales contracts to orders.
- Visit establishments to assess needs or promote product sales.
- Traveling outside Egypt to participate in exhibitions or business visits
Job Requirements
- Fluent Speaker in English
- Females Only
- The ability to travel to another country
- Ability to stay calm when customers are stressed or upset.
- Negotiation skills
- Ability to handle & solve problems
- Max Age 28
- High school diploma, general education degree, or equivalent.
- Selling skills
- Comfortable using computers.