IT Operations Manager

The IT Operations Manager (ITOM) is accountable for managing the Pier 55 IT infrastructure and systems. The ITOM must ensure that reactive and proactive measures are in place so that all systems are up and running 24x7, without compromising data protection and security.

Major duties

• Managing and maintaining the day-to-day operations for the IT infrastructure and systems 
• Establishing and managing the Service Level Agreements & Service Operational Agreements
• Establishing and maintaining operational processes/procedures for critical IT operations
• Operating in line with the ITIL best practice, maintaining continuous service improvement
• Maintaining the IT Service Catalogue by ensuring data are accurate and up to date
• Continuously contributing to the ongoing and new projects and activities whenever required
• Closely working with all stakeholders to align Service Performance to the Business needs
• Closely working with the project team to support successful delivery of new solutions
• Mitigating identified risks and ensuring to report them through the appropriate channels
• Enforcing fault finding and problem solving through well-designed incident process 
• Managing operational security and ensuring well-defined access rights management
• Enforcing change management process through the approved channels
• Maintaining strong relationship with local and international vendors
• Ensuring patching of new releases are being carried out as required
• Recruiting, developing and coaching high performing IT professionals
• Protecting all IT assets while maintaining accurate asset registry
• Managing the application development and deployment cycles
• Conducting disaster recovery drills on a regular basis
• Managing the IT Operational Expenditure