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Job Description
BASIC FUNCTION:
Plan & Direct the overall operations of the Operations Department; responsible for scheduling instructors, classrooms, and resources necessary to deliver training.
PRINCIPAL RESPONSIBILITIES:
- Direct, supervise, and develop the Operation Department personnel to ensure a highly motivated and efficient staff.
- Create the trimester schedule. Coordinate timely publication and distribution.
- Direct the optimum utilization of instructors, classrooms, System, and other resources to deliver training.
- Assign instructors and other resources considering the student demand and the objectives.
- Coordinate class schedules and proposed changes with manger.
- Research special request and advise Sales Department as appropriate.
- Monitor on-site training delivery costs.
- Develop and recommend budgeting requirements for instructors and other resources required for training.
- Perform other duties and tasks as designated by the General Manager.
Job Requirements
- Three or more years experience management, preferably in a customer service Or Training environment. Experience working in a sales environment is beneficial.
- Bachelor degree, emphasis in business, education, or language preferred.
- Good command of the English language.
- Computer literate and able to demonstrate proficiency in software applications required in the performance of job responsibilities.
- Must possess excellent Planning & leadership abilities; be able to consistently make intelligent decisions under pressure; initiative, good attitude and dependable; possess good organizational abilities and be able to deal effectively with people; possess good analytical skills. Ability to work under pressure and deadlines is essential.
- Effective oral, written, and interpersonal communication skills are imperative.
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