Warehouse Director

The Director, Warehouse Operations is responsible for directing the resources and facilitating quality and efficient operations within Warehousing. The Director, Warehouse Operations, is accountable for the direction and management of multiple operations within  Warehousing to include the support of customer relationships, overseeing P&L, and ensuring safety, service and quality measures.

Duties include but are not limited to:

• Facilitate increased revenue and gross profit margin for Warehousing through the ongoing development of direct and indirect reports.
• Maintain employee morale and creative workforce management and development.
• Assist VP, Warehouse Operations in developing and implementing a strategic vision for Warehousing.
• Act as an ongoing resource for employees and all other stakeholders tied to the success of Warehousing.
• Oversee day-to-day operations within Warehousing. Establish and maintain positive, productive customer relations while managing daily resolution of issues. Assist VP, Operations in determining issue prioritization when necessary.
• Facilitate ongoing communication and issue resolution as needed. Work with internal customers and colleagues to resolve issues that impact various internal groups and customer service within the entire organization.
• Establish and continuously improve programs and processes for excellent customer relations by fostering an atmosphere conducive to collaborative improvement and by utilizing various qualitative and quantitative systems.
• Work with the VP, Operations to develop and manage goals, objectives, policies, and procedures to align with the vision and strategic roadmaps of Warehousing. Provide regular reports to Senior Leadership on Warehousing’s revenues, profits, efficiency, and quality. Monitor the effectiveness, ensuring customer needs and expectations are consistently met. Manage budget and participate in the budget process.
• Directly accountable for the managers, supervisors, and multifunctional groups consisting of Warehousing Coordinators, Client Services and Dockworkers of various skill levels and experience. Foster a competitive, rewarding, sales-oriented work environment. Serve as mentor and role model for all personnel.
• Complete development reviews for assigned staff; ensuring timely and accurate performance feedback is received on a regular basis. Provide development and training activities for assigned staff, encouraging continuous learning and performance improvement. Ensure evaluation and development of personnel.
• Work with the company to set a realistic projection and achieve a set growth rate.
• Promote the need for and ensure a safe environment.
• Regular attendance is required
• Perform other duties as assigned.