Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Follow up day-to-day on the team to make sure that they follow the right process and procedures.
- Make sure that Customer’s complaints or requests got solved from the first time to achieve FCR.
- Track the team performance and set a proper action plan when needed.
- Monitor Agents’ performance and Transactions then deliver the feedback also effective coaching on time and on a regular basis to each team member.
- Motivate team members, listen to team members’ feedback and resolve any issues or conflicts.
- Generate clients’ reports and send it on time.
- Report team performance to the Supervisor on regular basis (weekly/monthly).
- Communicate and Make sure that the team got acknowledged by any updates on KB whether it is major or minor.
- Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
- Manage real time.
- Perform second interview for Agents.
Job Requirements
- Excellent English
- Very good awareness of Ms. Office.
- Strong Awareness by project’s Knowledge.
- Minimum 6 months of work experience in a call center field