Position Summary
We are seeking a highly motivated and customer-focused Polish Language Customer Service Agent to join our team. The ideal candidate will be responsible for providing exceptional support and assistance to our customers, ensuring their needs are met efficiently and professionally. This role requires fluency in Polish and English, strong communication skills, and the ability to handle inquiries in a dynamic environment

Key Responsibilities

Customer Support:

• Respond to customer inquiries via phone, email, chat, or other communication channels in Polish and English.
• Provide accurate information regarding products, services, and policies.
• Resolve customer complaints and escalate issues when necessary.

Problem-Solving:

• Identify and resolve customer concerns promptly.
• Collaborate with other departments to address customer needs effectively.

Documentation:

• Record and update customer interactions and inquiries in the company’s database.
• Maintain detailed and accurate records of all customer communications.

Quality Assurance:

• Ensure adherence to company guidelines, procedures, and service standards.
• Strive to exceed customer satisfaction and quality performance metrics.

Cultural Adaptability:

• Utilize knowledge of Polish culture to enhance customer interactions.
• Adapt communication style to suit diverse customers and scenarios.

Additional Tasks:

• Participate in training sessions to stay updated on products and services.
• Support marketing or sales campaigns when required