Job Details
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Job Description
Over all Job Scope:
- Manages and monitors all e-commerce activities and develops and implements e-commerce strategy to improve performance.
Responsibilities:
- Planning and designing e-commerce systems, linking them together, and supervising implementation with the developer.
- Choosing suitable e-commerce applications and determining the purpose of their use and organizing their association with each other.
- Determining the need for service providers (and reviewing the proposed agreements and following up on their performance, usually the online store needs electronic payment service providers,
- Shipping and delivery, content and marketing.
- Implementing the customer service system linked to electronic channels and preparing a procedural guide for the service with the Customer Service Department.
- Providing support to the developer or technical team in the system testing phase and its subsequent stages.
- Detecting and identifying technical errors and suggesting appropriate improvement.
- Documenting the department's procedures and drawing possible scenarios and how to deal with them (requests - complaints - returns - inquiries).
- Contribute to setting goals and sales for the online store, with the participation of the Sales and Marketing department.
- Contribute to arranging marketing campaigns with the participation of the Marketing and Sales Department.
- Analyze and test user experience and report needed improvements.
- Preparing store performance reports and making them available to the facility management and the concerned persons.
- Analyzing customer data and making available information available to the marketing and sales teams.
- Supporting best practices that will raise the quality standards in the e-commerce department, such as supporting the transfer of customers to electronic payment, improving the quality of addresses.
- Managing and coordinating the relationship and task flow between the relevant departments (sales - marketing - customer service - warehouse and order processing).
- 15th. Continuous improvement of the content of the site to contain all the questions and needs of customers.
- Overseeing search engine optimization (SEO) processes and following up on their results.
- Comparing the online store with competing stores in terms of usability, performance, and visibility in search engines.
- Ensure that the infrastructure for the analysis and marketing tools is prepared and installed in the online store as required.
- Designing the complete customer journey and making it work.
Job Requirements
Requirements:
- Qualifications: suitable higher qualification
- Experience: 5 to 7 years of experience in the same position
- Training / Certifications: Certificates in content management
Competencies required for the job holder:
Personal competencies
- Good Communication.
Planning and Organization
- Innovation.
- Problem Solving.
- Retail Experience.
- Focus on results.
- Data-level analysis.
Professional competencies
- Proficient in using Microsoft Office programs.
- Knowledge of digital marketing channels such as PPC, SEO, Social Media .Display, and affiliate marketing channels.
- Knowledge of referral forms, website speed optimization, conversion management, sales journey optimization, and traffic analysis.