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E-Commerce Manager

Shaheen Center
Faisal, Giza
Posted 2 years ago
86Applicants for1 open position
  • 24Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Skills And Tools:

Job Description

Over all Job Scope:

  • Manages and monitors all e-commerce activities and develops and implements e-commerce strategy to improve performance.

Responsibilities:

  • Planning and designing e-commerce systems, linking them together, and supervising implementation with the developer.
  • Choosing suitable e-commerce applications and determining the purpose of their use and organizing their association with each other.
  • Determining the need for service providers (and reviewing the proposed agreements and following up on their performance, usually the online store needs electronic payment service providers,
  • Shipping and delivery, content and marketing.
  • Implementing the customer service system linked to electronic channels and preparing a procedural guide for the service with the Customer Service Department.
  • Providing support to the developer or technical team in the system testing phase and its subsequent stages.
  • Detecting and identifying technical errors and suggesting appropriate improvement.
  • Documenting the department's procedures and drawing possible scenarios and how to deal with them (requests - complaints - returns - inquiries).
  • Contribute to setting goals and sales for the online store, with the participation of the Sales and Marketing department.
  • Contribute to arranging marketing campaigns with the participation of the Marketing and Sales Department.
  • Analyze and test user experience and report needed improvements.
  • Preparing store performance reports and making them available to the facility management and the concerned persons.
  • Analyzing customer data and making available information available to the marketing and sales teams.
  • Supporting best practices that will raise the quality standards in the e-commerce department, such as supporting the transfer of customers to electronic payment, improving the quality of addresses.
  • Managing and coordinating the relationship and task flow between the relevant departments (sales - marketing - customer service - warehouse and order processing).
  • 15th. Continuous improvement of the content of the site to contain all the questions and needs of customers.
  • Overseeing search engine optimization (SEO) processes and following up on their results.
  • Comparing the online store with competing stores in terms of usability, performance, and visibility in search engines.
  • Ensure that the infrastructure for the analysis and marketing tools is prepared and installed in the online store as required.
  • Designing the complete customer journey and making it work.

Job Requirements

Requirements:

  • Qualifications: suitable higher qualification
  • Experience: 5 to 7 years of experience in the same position
  • Training / Certifications: Certificates in content management

Competencies required for the job holder:

Personal competencies

  • Good Communication.

Planning and Organization 

  • Innovation. 
  • Problem Solving. 
  • Retail Experience.
  • Focus on results. 
  • Data-level analysis.

Professional competencies

  • Proficient in using Microsoft Office programs.
  • Knowledge of digital marketing channels such as PPC, SEO, Social Media .Display, and affiliate marketing channels.
  • Knowledge of referral forms, website speed optimization, conversion management, sales journey optimization, and traffic analysis.

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JobsOperations/ManagementE-Commerce Manager