IT Help Desk Specialist - Multi-Vendor

The primary focus of this role will be day-to-day systems administration and advanced troubleshooting of Microsoft distributed systems, specifically in the area of Active Directory and Exchange Services, as well as some project support as needed

• Support Active Directory in a multi-site environment
• Administer Windows Server 2012/R2/2016/2019
• Administer Exchange 2010-2019 servers, Office 365, Google Workspace
• Sophos Endpoint Protection (XDR, EDR, MDR) - Sophos Central a Plus
• Respond to post-project technical support calls that are escalated from Level 2 or Level 3 NOC center
• Solve problems related to installation, implementation, maintenance and operations of hardware and software and related infrastructure components
• Install, upgrade and remove application
• Perform direct follow-up with clients regarding remediation where appropriate.
• Interface with other elements of the client support structure including tracking client issues, updating client tickets and ensuring closure
• Document all policies, procedures and standards around the build and continuing operation of servers and systems

This is a full-time position offering comprehensive benefits, a competitive salary, paid training and progressive bonuses

This is a work from home position with the potential for some international travel as needed from time to time.