Access insights about COVID 19 impact on employment and youth employability in Egypt.
Download Report
Browse Jobs
LoginJoin NowEmployer?

Customer Support Agent

New Cairo, Cairo

Customer Support Agent

New Cairo, CairoPosted 16 days ago
45Applicants for1 open position
  • 29Viewed
  • 2In Consideration
  • 16Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
Job Categories:

Skills And Tools:

Job Description

  • Answer incoming complaint calls and update the relevant information.
  • Follow up with customers on their orders till completion.
  • Answer urgent technicians inquiries for ongoing orders via chat.
  • Achieve cancellation target
  • Handle escalations and provide satisfactory resolution.
  • Triage issues and escalate them when necessary.
  • Create loyalty among new users and get our early adopters to fall in love with Filkhedma all over again
  • Ensure the operator finishes accurately all needed services and does all the steps when starting and finishing the order.
  • Respond in a timely manner and resolve operator’s tickets while active during order.
  • Work with supervisors, managers, and other necessary department personnel to develop, review and refine current programs.
  • Follow up with Services Providers in pending orders and any occurring issues.
  • Manage day-to-day operations.
  • Coordinate with different departments to achieve optimal quality across the board.
  • Facilitate good communication.
  • Track orders schedule and make sure that orders are being completed on time.
  • Achieve the target of orders set by Filkhedma.
  • standards.
  • Identify ways to improve customer experiences.
  • Track and report operational performance.
  • Assist with the implementation of new processes and procedures.
  • Provide recommendations and suggestions for improvements in any aspects relating to performance.

Job Requirements

  • A minimum of 1-year of experience in customer service.
  • Good command of the English language
  • Problem Solving and negotiation skills
  • Multi-tasking skills
  • Excellent written and oral communication skills
  • Positive and proactive with a strong work ethic
  • Experience in a customer-facing role
  • Passion for helping others and creating support experiences
  • Excellent knowledge MS-Office, especially MS Excel and Power point.

Featured Jobs

Similar Jobs

Search other opportunities
Loading interface...
JobsCustomer Service/SupportCustomer Support Agent