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Customer Support Agent

Filkhedma
New Cairo, Cairo

Customer Support Agent

New Cairo, CairoPosted 16 days ago
45Applicants for1 open position
  • 29Viewed
  • 2In Consideration
  • 16Not Selected

Job Details

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Job Description

  • Answer incoming complaint calls and update the relevant information.
  • Follow up with customers on their orders till completion.
  • Answer urgent technicians inquiries for ongoing orders via chat.
  • Achieve cancellation target
  • Handle escalations and provide satisfactory resolution.
  • Triage issues and escalate them when necessary.
  • Create loyalty among new users and get our early adopters to fall in love with Filkhedma all over again
  • Ensure the operator finishes accurately all needed services and does all the steps when starting and finishing the order.
  • Respond in a timely manner and resolve operator’s tickets while active during order.
  • Work with supervisors, managers, and other necessary department personnel to develop, review and refine current programs.
  • Follow up with Services Providers in pending orders and any occurring issues.
  • Manage day-to-day operations.
  • Coordinate with different departments to achieve optimal quality across the board.
  • Facilitate good communication.
  • Track orders schedule and make sure that orders are being completed on time.
  • Achieve the target of orders set by Filkhedma.
  • standards.
  • Identify ways to improve customer experiences.
  • Track and report operational performance.
  • Assist with the implementation of new processes and procedures.
  • Provide recommendations and suggestions for improvements in any aspects relating to performance.

Job Requirements

  • A minimum of 1-year of experience in customer service.
  • Good command of the English language
  • Problem Solving and negotiation skills
  • Multi-tasking skills
  • Excellent written and oral communication skills
  • Positive and proactive with a strong work ethic
  • Experience in a customer-facing role
  • Passion for helping others and creating support experiences
  • Excellent knowledge MS-Office, especially MS Excel and Power point.

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