IT Help Desk Specialist
6th of October, Giza
IT Help Desk Specialist
6th of October, Gizaposted 2 months ago430Applicants for1 open position
- 41Viewed
- 7In Consideration
- 3Not Selected
Job Details
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Job Description
- Provide first-level technical support to end-users via phone, email, and in-person for hardware, software, and network issues.
- Diagnose and resolve technical problems related to desktops, laptops, printers, and mobile devices.
- Install, configure, and maintain operating systems, applications, and IT equipment.
- Escalate complex issues to higher-level IT staff or external vendors as necessary.
- Document all support activities, solutions, and user interactions in the ticketing system.
- Assist in onboarding and offboarding processes, including setting up user accounts and access permissions.
- Maintain inventory of IT assets and ensure proper tracking of equipment.
- Educate users on best practices for IT security and software usage.
- Collaborate with IT team members to implement system upgrades and updates.
- Participate in periodic IT audits and compliance checks.
Job Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 2-4 years of experience in an IT help desk or technical support role.
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with common office productivity software and remote support tools.
- Excellent troubleshooting and problem-solving skills.
- Ability to communicate technical information clearly to non-technical users.
- Experience with Active Directory and user account management.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- Willingness to work on-site in a fast-paced office environment.
- Excellent English
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