Customer Service Coordinator

- Communicate with guests through WhatsApp, phone calls, and booking platforms.

- Respond to guest inquiries and requests in a professional and friendly manner.

- Assist guests with check-in and check-out procedures.

- Follow up with guests throughout their stay to ensure their satisfaction.

- Handle guest complaints and problems and coordinate with the appropriate team to resolve them quickly.

- Coordinate with housekeeping and maintenance teams when guest assistance is required.

- Provide guests with information about the property, house rules, and available services.

- Keep accurate records of guest requests, complaints, and important updates.

- Follow up on upcoming arrivals and ensure all required guest information is received.

- Maintain Kemetland’s customer service standards and create a positive guest experience.