Customer Support Specialist
Glamera -
Nasr City, CairoPosted 1 year ago77Applicants for1 open position
- 77Viewed
- 8In Consideration
- 68Not Selected
Job Details
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Job Description
- Daily Orders Monitoring.
- Daily Revise Provider profiles for the update.
- Responsible for provider activities.
- Responsible for providers' problems and obstacles.
- provide a professional first technical point of contact for the customer.
- Diagnose fault-related cases by effectively utilizing the software.
- Provide updates as needed to the customer in order to meet performance objectives.
- Responsible for VIP Accounts.
- Responsible for adding value plans for providers.
- Follow up the whats app groups for customers.
- Coordinate Implementation team by managing schedules, filing important documents and communicating relevant information .
- Handle the processing of all orders with accuracy and timeliness .
- Follow-up with clients of unforeseen delays or problems.
- Follow-up with clients about software efficacy.
- Coordinate tasks to ensure the most effective support to the implementation team .
Job Requirements
- Bachelor's degree.
- Experience in the same field (Software) minimum 2 years.
- Problem-Solving and using the right judgment.
- Strong computer skills, working in multiple applications, especially the MS Office Suite and Internal product tools/systems.
- Speed in chat typing.
- Strong presentation skills
- High attention to detail with the ability to multitask, and work well in a team environment.
