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Software Technical Support Engineer

GET Group- Egypt
Heliopolis, Cairo
Posted 1 year ago
41Applicants for2 open positions
  • 36Viewed
  • 4In Consideration
  • 23Not Selected
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Job Details

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Job Description

  • Responsible for implementation of the SW Architect.
  • Responsible for the software installation process for clients as per GET standards.
  • Conduct training sessions for clients on newly installed Software products.
  • Provide technical client support and issue resolution remotely (via email, phone and other electronic medium) or onsite.
  • Conduct live demos to introduce Software products to clients.
  • Provide guidance to team members on customer problems.
  • Solve complex maintenance problems using software diagnostic.
  • Diagnose, Research, troubleshoot and identify solutions to software issues 
  • Ask customers targeted questions to quickly understand the root of the problem 
  • Track computer system issues through to resolution, within agreed time limits
  • Talk to clients through a series of actions, either via phone or email until they’ve solved a technical issue
  • Properly escalate unresolved issues to software developers 
  • Provide prompt and accurate feedback to clients 
  • Follow up with clients to ensure their systems are fully functional after troubleshooting 
  • Have the Ability to supervise another technical Support engineer.
  • Other duties as assigned by direct supervisor.

Job Requirements

  • Fluent in English, spoken and written.
  • Customer support experience.
  • Very Good communications skills
  • Good Technical Research Skills 
  • Very Good Problems solving Skills and troubleshooting skills.
  • Very Good experience in SQL schema design & Database Knowledge.
  • IIS knowledge and other containers.
  • Understanding of Active Directory, Windows GPO, WINS, DNS, DHCP, and TCP/IP and commands.
  • Excellent Training Skills
  • Strong troubleshooting and multi-tasking skills.

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JobsIT/Software DevelopmentSoftware Technical Support Engineer