Customer Service Agent
mira -
New Cairo, CairoPosted 3 years ago216Applicants for1 open position
- 213Viewed
- 49In Consideration
- 164Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Managing incoming calls and responding promptly to customers inquiries
- Identify customer needs and act upon the request in timely manner
- Provide customer with accurate and complete information and any updates on their order
- Acknowledging and resolving customer complaints
- Knowing our products so that you can answer questions
- Processing orders and requests and follow up with customers
- Providing feedback on the efficiency of the customer service process
- Ensure customer satisfaction and provide professional customer support
- Customer survey about after sales service
Job Requirements
- Excellent communication skills
- Good command of spoken and written English.
- Proven customer support experience
- Strong phone contact, handling skills, and active listening
- Customer orientation and flexibility
- Excellent presentation skills
- Ability to multi-task, prioritize and manage time effectively