Online Sales & Customer Service Specialist

1. Customer Communication & Sales:

• Manage customer inquiries and conversations via WhatsApp and other online channels in a professional and timely manner.
• Provide product recommendations, answer questions clearly, and guide customers toward purchasing decisions
• Close sales deals through WhatsApp, ensuring a smooth and positive buying experience.
• Handle customer complaints or concerns efficiently, turning challenges into positive outcomes.

2. Order Preparation & Shipment Coordination:

• Accurately prepare and package customer orders according to company standards.
• Coordinate with shipping companies to ensure prompt pickup and delivery of orders.
• Track shipments and proactively resolve any delivery delays or issues until successful order completion.

3. E-commerce Platform Management:

• Maintain and update product listings, prices, and stock availability on Shopify.
• Upload new products and ensure high-quality product images and descriptions are displayed.
• Monitor online store performance and suggest improvements for better user experience.

4. Sales Performance:

• Work towards achieving monthly sales targets and boosting revenue.
• Apply persuasive sales techniques to increase upselling and cross-selling opportunities.

Collaborate with the marketing team to maximize campaign conversions and turn leads into paying customers.