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Job Description
Job Description
- Build plans to assess information and technology risks quantitatively and qualitatively
- Manage call center daily tasks and requests
- Conduct Information and technology-related risk assessments using different methodologies
- Evaluate new/current information solutions, processes, and systems “hardware and software” design from the information and technology risk perspective
- Design and architect information and technology risk controls across the company
- Build risk heat map reports for information and risk controls effectiveness and efficiency
- Assess and update risk management frameworks and methodologies
- Monitor risk management practices to ensure alignment with the desired enterprise risk profile
- Report relevant information and technology risk management status to management
- Performs controls testing for high-risk areas to identify risk issues and tracks remediation efforts
- Draft and update maturity assessments based on relevant frameworks
- Lead the team in finding gaps and vulnerabilities in systems and processes
- Lead the activity of assessing web, software, and code risk adequacy
- Monitor, deploy, and design compliance controls from Information and technology risk perspectives’
- Recommend security architecture best practices
- Lead change advisory board/CAB activities for approving IT changes from an information security perspective
- Review information and technology-related legal contracts and cloud terms across campus to ensure their adequacy
- Carry out & Supervise all project’s IT services and associated activities from the design phase till implementation and operation phases.
- Running regular checks on network and data security
- Identifying and acting on opportunities to improve and update software and systems
- Developing and implementing IT policy and best practice guides for the organization
- Designing training programs and workshops for staff
- Conducting regular system audits
- Running and sharing regular operation system reports with senior staff
- Overseeing and determining time frames for major IT projects including system updates, upgrades, migrations, and outages
- Managing and reporting on the allocation of IT budget
- Providing direction for IT team members
- Identifying opportunities for team training and skills advancement
Job Requirements
Job Requirements
- BSc in computer engineering or computer science or technology-related degree.
- 7 years of experience, at least five years of experience in the call center field with international exposure
- Experience in call center and telecommunications
- Familiarity with international standards including implementation experience
- Fluent in both Arabic and English
- Excellent organizational skills
- Excellent interpersonal and customer communications skills with the ability to motivate and influence management and other staff members to maintain an overall business Resilience/continuity capability that will satisfy the business needs
- Ability to perform multiple tasks simultaneously
- Demonstrated knowledge and skill in the industry
- International certifications related to the field
- Comfortable dealing with individuals at all levels of the company
- Must have a self-starting, driven, assertive, and positive attitude
- Demonstrates effective problem-solving skills
- Ability to exercise independent discretion and judgment
- Excellent attention to detail
- Good presentation and documentation skills
- Ability to perform in stressful situations
