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IT Help Desk Agent

Family Corporation - Heliopolis, CairoPosted 2 months ago
136Applicants for1 open position
  • 41Viewed
  • 5In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Consult with clients, vendors, and personnel in other departments or construction foremen to discuss estimate and resolve issues
  • Administer network and data security, including directory, group policy, firewalls, antivirus, email security, etc.
  • Prepare estimates used by management for purposes of planning, organizing, and scheduling work
  • Set up cost monitoring and reporting systems and procedures
  • Install and configure wireless networking equipment
  • Create, analyze, report, convert, or transfer data, using specialized applications program software
  • Provide for the implementation, configuration, deployment, and support of systems, including, but not limited to client computing devices and servers
  • Provide training to new employees and other training sessions as required

Job Requirements

  • Bachelor Degree
  • Industry certifications (MCP)
  • 2+ years of experience in information technology
  • Preference given to candidates with the following: A+, MCSA, MCSE, MCITP.
  • Ability to work under pressure and handle multiple problems simultaneously
  • Effective written and verbal communication skills
  • Knowledge of hardware technology and concepts
  • Installing and configuring computer systems
  • Diagnosing and solving hardware/software faults
  • Run diagnostic programs to resolve problems.
  • Support the following technologies:
  • Microsoft Office 2016 products – Outlook, Word, Excel, Access, Internet Explorer, Windows XP, desktops, laptops, printers, networked copiers, NIC’s, basic LAN/WAN connectivity and others as assigned.
  • Providing support, including procedural documentation and relevant reports 

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JobsInstallation/Maintenance/RepairIT Help Desk Agent