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Job Description
Job Summary:
Employee is responsible for proposals preparation, order processing, contractual terms reviews. He / she assists the company’s Proposal and sales Managers.
Responsibilities:
- Follow-up all emails and open cases related to sales
- Responsible for issuing technical and commercial submitters for tenders before closing dates.
- Manage and co-ordinate the sales queue to ensure that all solutions proposed are provided in accordance with sales team instructions and customer RFQ.
- Responsible for following up open orders until delivery and invoice issuance.
- Respond timely and accurately to customers requests for information and requests for pricing.
- Manage inquiry / order log sheet.
- Prepare Win / Loss reports to each account.
- Maintain gross margin agreed on with Sales Account Managers.
- Immediately reports any loss incurred after order placement by customers.
- Maintain full up to date technical awareness of the products.
- Assist Sales team with product enhancement knowledge.
- Provide an escalation route for customers and sales team for initial technical and design issues, liaising with the manufacturers to ensure swift responses.
- Reply to customers with and technical clarification needed.
Job Requirements
Technical/Professional Knowledge and Skills
- Good understanding of engineering practice, specially elevators.
- Understanding of contract law, and commercial terms and conditions.
- Experience of tendering multi discipline engineering solutions (mechanical and electrical, civils, etc.)
- Calculation skills with Excel.
- IT skills – Microsoft Office.
It is vital to the success of this role that the job holder can demonstrate to the following attributes:
- A role model for reliability, integrity and professionalism.
- Ability to build and maintain excellent relationships and attitudes, both within and outside the company.
- A strong customer focus
- Excellent attention to detail, showing commitment to quality and continuous improvement and actively focusing on self-improvement.
- Excellent written and verbal communication skills – gets message across clearly..
- Well organized in managing own workload whilst be fully accountable for their own performance and actions.
- Flexible and willing to do whatever is required to get the job done, demonstrating both determination and resilience.
- Balanced decision making, considering return on investment against potential risk and challenge actions / behaviors that do not support the Clarke Energy core values.
- Ability to stay calm and work effectively under pressure.
- Good analytical skills
Essential
- Knowledge of mechanical and electrical engineering.
- A minimum of 3 years experience of working in tendering role within an engineering environment.
Desirable.
- Degree in an Engineering discipline – Electrical/Mechanical Engineering preferred.
- Experience of working with elevators.
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