Job Details
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Job Description
- Manage inbound and outbound calls in a timely manner
- Creating support tickets within our ticketing system
- Follow up on customer calls when necessary
- Route calls to appropriate resource.
- Escalate priority incidents when needed.
- Provide after hours on-call support for emergency issues.
Job Requirements
- University Degree in a relevant discipline.
- 2+ years of IT customer service / call center.
- Basic Knowledge of technology systems, Network, and security.
- Demonstrated verbal communication skills and ability to convey information clearly and effectively.
- Ability to effectively handle multiple tasks in a fast-paced environment.
- Excellent Communication skills.
