Job Details
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Job Description
Account Management:
- Build and maintain strong, long-lasting relationships with clients to ensure loyalty and satisfaction.
- Serve as the primary point of contact between clients and the platform to understand and address their needs.
CRM Management:
- Utilize the platform's CRM system to effectively manage client interactions and data.
- Enhance CRM processes to ensure a seamless and engaging client experience.
Customer Support:
- Provide prompt and effective support to address client inquiries and issues.
- Professionally handle customer complaints, delivering timely and innovative solutions.
- Offer training and guidance to clients on how to use the platform effectively.
Real Estate Knowledge:
- Leverage a solid background in the real estate industry to understand client requirements and provide tailored solutions.
- Collaborate with internal teams to develop strategies that improve user experiences and enhance the platform's value for clients.
Job Requirements
- Bachelor's degree in Marketing, Business Administration, or a related field in real estate.
- Strong background in real estate to understand the market and client needs.
Experience:
- 2-5 years of experience in using CRM systems, preferably for platforms or applications.
- Proven expertise in customer support and complaint management.
- Practical knowledge and experience in the real estate field to better understand market dynamics and client demands.
Skills:
- Excellent communication skills to build effective relationships with clients.
- Analytical skills to solve problems and provide innovative solutions.
- Ability to work under pressure and ensure a superior customer experience.
- Fluency in both Arabic and English for effective communication.
Additional Features:
- Quick learner with the ability to adapt to modern technologies.
- Familiarity with process improvement for operational efficiency.
- Strong organizational skills to manage time and handle multiple tasks effectively.
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