Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- The Travel Operations Manager manages all aspects of travel operations including reservations, ticketing, travel coordination, and customer support.
- Handles tour assignments.
- Overall control over day-to-day operations.
- Guides the operations teams to address any customer feedback and vendor management issues.
- Administering airline host systems, including sign-in allocations.
- Answer customer queries, as well as probe the customer to obtain a full understanding of what information is being requested.
- Assist customers with the changes requested using GDS Tools (Amadeus).
- Document all calls with regards to participant inquire accurately using Salesforce CRM.
- Follow up (Call and Email) with customers in case of pending/escalated issues.
- Provide end-to-end support when it comes to Trip Amendment.
- Communicate clearly and effectively with customers
- Deliver Outstanding Customer Experience to each and every customer who has called in.
- Dealing with customers enquiries/complaints
Job Requirements
- 10+ years of experience
- Strong sales skills and commercial awareness.
- Ability to interact, communicate and negotiate effectively
- Sound knowledge of domestic and international travel trends.
- Ability to maintain strong client relationships and establish industry partnerships