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Travel Operations Manager

Triptanza
Nasr City, Cairo
Posted 2 years ago
100Applicants for1 open position
  • 25Viewed
  • 9In Consideration
  • 1Not Selected
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Job Details

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Job Description

  • The Travel Operations Manager manages all aspects of travel operations including reservations, ticketing, travel coordination, and customer support.
  • Handles tour assignments.
  • Overall control over day-to-day operations.
  • Guides the operations teams to address any customer feedback and vendor management issues.
  • Administering airline host systems, including sign-in allocations.
  • Answer customer queries, as well as probe the customer to obtain a full understanding of what information is being requested.
  • Assist customers with the changes requested using GDS Tools (Amadeus).
  • Document all calls with regards to participant inquire accurately using Salesforce CRM.
  • Follow up (Call and Email) with customers in case of pending/escalated issues.
  • Provide end-to-end support when it comes to Trip Amendment.
  • Communicate clearly and effectively with customers
  • Deliver Outstanding Customer Experience to each and every customer who has called in.
  • Dealing with customers enquiries/complaints 

Job Requirements

  • 10+ years of experience
  • Strong sales skills and commercial awareness.
  • Ability to interact, communicate and negotiate effectively
  • Sound knowledge of domestic and international travel trends.
  •  Ability to maintain strong client relationships and establish industry partnerships

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JobsOperations/ManagementTravel Operations Manager