IT Technical Support Engineer

El Mohandess Print House -
10th of Ramadan City, Sharqia

El Mohandess Print House -
10th of Ramadan City, Sharqiaposted 26 days ago

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Manage and Administrate Active directory, file server.
Create all users, and the relevant policy and privacy profiles.
Maintain the IT operation of all users ‘Antivirus, internet, other applications.
Implement and monitor all IT policies.
Support end-users with IT-related problems in a responsive and service oriented manner.
Setup and maintain IT-related equipment.
Manage network services and technology tools.
Ensure security through access controls, backups, firewalls and redundancy strategies.
participate in the design of information and operational support system.
Monitor and maintain the internet connection.
Train users with IT related equipment.
provide 2nd and 3rd level support.
Assist the IT Team with growing the technology infrastructure of the organization.
Responsible for the troubleshooting, installation, and implementation of systems (PCs, Laptops, Mobiles, Tablets, Surveillance cameras, Photocopiers and Printers).

Bachelor's degree in Communications Engineering or computer science.
Proven work experience as an IT Technical Support Engineer, Desktop Support Engineer, IT Help Desk or similar role.
Experience 5-7 years.
Preferable to be Familiar with Surveillance Cameras system (CCTV, IP Cam).
Good understanding of computer systems, mobile devices and other tech products.
Expert in help desk troubleshooting (MS Windows, Mac OS, MS Office, Printers and Photocopiers…)
Able to work under pressure and handle multi task.
CISCO/HP switches and firewalls appliances (e.g. sohpos, fortinet, watchgaurd…..etc).
Excellent problem-solving and communication skills.
Ability to provide step-by-step technical help, both written and verbal.
DNS servers and windows roles and services.
solid networking and security knowledge (network layers, TCP/IP), admin the managed.