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Operation Specialist - Education...

Almotahida Education - Mokattam, Cairo

Operation Specialist - Educational Platform

Almotahida Education - Mokattam, CairoPosted 15 days ago
55Applicants for1 open position
  • 21Viewed
  • 9In Consideration
  • 11Not Selected

Job Details

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Job Description

  • We are currently seeking enthusiastic individuals to further extend our Operation team currently represented in El-Mokattam, Cairo. As part of a growing online Education, you will be challenged every day by an exciting, fast-paced environment. 
  • In this role, you will
  • Focus on excellent customer service while troubleshooting and solving issues, and explaining our platform.
  • Manages student enrollment and re-enrollment process
  • Manage, develop, and ensure implementation of the enrollment process
  • Create and maintain training processes and guidelines as it relates to school operations
  • Maintain up-to-date and comprehensive knowledge of the product
  • Help improve systems and helps improve production support processes and procedures;
  • Provide product support and training to internal customers;
  • Complete assignments with minimal supervision and within schedule;
  • Preparing onboarding materials for training support teams for newly launched products

Job Requirements

  • Excellent English skills, both written and verbal.
  • Advanced computer skills with working knowledge of Excel, Word, and PowerPoint products plus comprehensive skills supporting fundamental operations of software and hardware for end-user computers.
  • A problem-solving mentality that thrives on new challenges
  • You are flexible in terms of scheduling and changes in a growing environment
  • You are detail-oriented.
  • We prefer if you have Knowledge or experience supporting user account and course provisioning for Learning Management systems.
  • Independent and self-driven.
  • Web proficiency is a must.

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