Job Details
Experience Needed:
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Job Description
- Possessing extensive knowledge of the software/ product
- Performing demonstrations for both prospective and existing clients as needed
- Identifying and resolving gaps in a timely manner and developing alternative solutions as per the client’s needs
- Implementing & setting up product/ software
- Testing and troubleshooting programs by utilizing the appropriate hardware, database, and programming technology
- Coordinating and linking between the client’s team and the company’s technical team
- Consulting with clients by telephone or in person to provide technical information about products/ software and obtain details of complaints to improve service
- Holding regular assessments, discussions and meeting with clients
- Delivering individual and group training on the solution to clients
- Ensuring training materials are fully compliant and appropriately updated and distributed
- Mapping of client requirements onto applications set; proposing multiple scenarios and solutions to best fit the situation
- Developing product referenced document and product courseware for clients
- Keeping records of client interactions, recording and soliciting details of inquiries, and comments
- Supporting sales team with RFP preparations
- Submitting accurate time sheets to direct manager
Job Requirements
- BSc. Degree (IT, Computer Science, ) Skills:
- English language is a must and any other languages are plus.
- Excellent interpersonal and presentation skills.
