Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Assist in the formulation of targets for individuals and teams.
- Answer questions from customers and provide guidance and feedback.
- Anticipate escalation and take over calls when needed.
- Devise ways to optimize procedures.
- Measure performance with key metrics such as call abandonment, calls waiting etc.
- Ensure adherence to policies for attendance, established procedures etc.
- Keep management informed on issues and problems.
- Prepare monthly/annual results and performance reports.
Job Requirements
- Proven experience in call center or similar position
- Experience in customer service is essential.
- Proficient in both Arabic and English.
- Working knowledge of MS Office.
- Outstanding communication and negotiation abilities
- Ability to work under pressure.
