Operation Manager – Tourist Reso...

JDAR Development -
North Coast, Matruh

Operation Manager – Tourist Resort (North Coast)

JDAR Development -
North Coast, MatruhPosted 4 minutes ago

1 open position

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Oversee daily operations of the tourist resort to ensure smooth and efficient functioning across all departments.
Lead, mentor, and motivate staff to deliver outstanding guest service and uphold resort standards.
Coordinate with housekeeping, front office, maintenance, and food & beverage teams to optimize workflow and guest satisfaction.
Monitor occupancy rates, guest feedback, and operational KPIs to identify areas for improvement.
Implement and enforce health, safety, and security protocols throughout the resort.
Manage budgets, control costs, and ensure financial targets are met or exceeded.
Develop and execute operational strategies to enhance guest experience and resort profitability.
Handle guest complaints and resolve issues promptly to maintain high satisfaction levels.
Liaise with vendors, contractors, and local authorities to ensure compliance and smooth operations.
Prepare regular reports on operational performance and present findings to senior management.

Minimum of 10 year and maximum of 20 years of experience in hospitality or resort operations management.
Proven ability to manage teams in a fast-paced, customer-focused environment.
Strong organizational and multitasking skills with keen attention to detail.
Excellent communication and interpersonal abilities.
Demonstrated problem-solving and conflict resolution skills.
Familiarity with resort management software and operational systems.
Ability to work flexible hours, including weekends and holidays, as required.
Experience in budget management and cost control.
Knowledge of health, safety, and environmental regulations relevant to hospitality.
Commitment to delivering exceptional guest experiences.