Customer Service Senior Speciali...
Obour City, Cairo
Customer Service Senior Specialist
Obour City, Cairoposted 2 months ago44Applicants for1 open position
- 21Viewed
- 1In Consideration
- 0Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Serve as the primary point of contact for customer inquiries, ensuring timely and professional responses.
- Resolve complex customer issues and complaints with empathy, efficiency, and a focus on long-term satisfaction.
- Collaborate with internal teams, including sales, logistics, and production, to address customer needs and deliver tailored solutions.
- Monitor and analyze customer feedback to identify trends, areas for improvement, and opportunities to enhance service quality.
- Maintain accurate records of customer interactions, transactions, and feedback in the company’s CRM system.
- Develop and implement best practices for customer service processes to improve efficiency and customer satisfaction.
- Provide guidance and mentorship to junior customer service staff, fostering a culture of excellence and continuous learning.
- Assist in the creation and delivery of customer service training materials and sessions.
- Support the onboarding of new clients, ensuring a smooth transition and positive initial experience.
- Prepare regular reports on customer service metrics and present findings to management for strategic decision-making.
Job Requirements
- Bachelor’s degree in Business Administration, Communications, or a related field.
- 2 to 8 years of experience in customer service, preferably within the food industry or FMCG sector.
- Demonstrated ability to handle escalated customer issues and resolve them effectively.
- Strong communication and interpersonal skills, with a customer-focused mindset.
- Proficiency in using CRM software (Sales Buzz) and SAP ERP.
- Excellent organizational and time management abilities.
- Ability to work independently and collaboratively in a fast-paced office environment.
- Strong analytical skills with attention to detail.
- Proven track record of mentoring or training junior staff is a plus.
- Fluency in English; additional language skills are an advantage.
