Research Operations Manager

Our plans for growth, culture and niche expertise makes our company an ideal employment opportunity for aspiring professionals to further their skill set and develop their career.

We have a vacancy at our Cairo office for a Market Research Team Leader.

This role is a core function that essentially is tasked for the leadership and management of a small team of Market Research Analysts to ensure the smooth operation of tasks and projects within the company. 

It is a dynamic role that encompasses leadership, research, project management and administrational tasks. It requires a keen eye for detail, analytical thinking with strong follow-up, time management and management.

Previous experience of managing a team is a must with a good sense of business. Full training will be given.

• Managing a small team of approximately 5-10 team members.
• Carrying out requests alone competently where necessary.
• Providing training and advice on how to carry out tasks more efficiently to team members.
• Smooth coordination of projects.
• Ensuring project quality, standards and full completion of areas of tasks in a timely fashion and identifying problematic issues early before due dates.
• Ensuring internal reporting software’s are updated and being updated with the correct information.
• Ensuring quality of standards and coaching team members on how to drive better results.
• Coordination and management of training and induction to newcomers.
• Carrying out spot checks where necessary and completing tasks not covered by members of the team where necessary.
• Checking and verifying information provided by team members.
• Ensuring team members are performing well and complying with internal policies and procedures.
• Conducting team meetings regularly (daily/weekly/monthly) to ensure the smooth
  operation, expectations and execution of tasks.
• Reviewing and encouraging the performance of team members and taking necessary disciplinary action where necessary with the feedback and approval of the line manager.
• Ensuring the team are fully aware of how to carry out tasks competently and providing further
  training/coaching when needed.
• Setting project plans and the assignment of tasks based on task requirements.
• Ensuring call quality, processes, procedures and standards are being met by the team members.
• Being a mentor and role model to members of the team by showing professionalism and a high level of work competency.
• Ensuring team members conduct a professional and positive attitude towards the work and within the company.
• Carrying out clear and concise reporting.
• Translation of documents and transcriptions (when needed).
• Providing and implementing solutions to problems.