Call Center Agent
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Downtown, CairoPosted 2 years ago263Applicants for6 open positions
- 28Viewed
- 2In Consideration
- 0Not Selected
Job Details
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Job Description
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Providing customers with the organization’s service and product information.
- Processing forms and applications requested by the customers.
- Identifying, escalating priority issues and reporting to the high-level management.
- Following up complicated customer calls where required.
- Completing call notes and call reports
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating and coordinating with internal departments.
- Other duties as assigned.
Job Requirements
- 0 : 4 years experience
- Bachelor’s degree
- Excellent communication skills
- Ability to work with others in a close manner.
- Good computer skills.
- Good multi-tasking skills.
