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Business Application Support Eng...

Egabi FSI
Sheraton, Cairo

Business Application Support Engineer

Sheraton, CairoPosted 2 months ago
57Applicants for2 open positions
  • 51Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
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Job Description

  • Taking ownership of reported customer issues
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
  • Following standard procedures for proper communication of unresolved issues to the appropriate internal teams
  • Ask customers targeted questions to quickly understand the root of the problem
  • Talk clients through a series of actions, either via phone, email or chat, until the technical issue is solved.
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manual

Job Requirements

  • 3+ years of working working on the IT sector either on vendor side or clients side (Financial business, banks, Microfinance & Mortgage companies, etc)
  • Banking/Financial business experience.
  • Bachelor's degree in Computer Science or Business.
  • Experience in help disk tracking systems.
  • Excellent problem-solving skills
  • Excellent communication skills.
  • Excellent English speaking and writing

What we are offer;

  • Competitive monthly salary.
  • Social/ Family Health insurance (We bear it entirely).
  • Great Place to work located in Sheraton with unlimited drinks.
  • Awesome Team, we have the best team that is supportive, collaborative, professional and fun.

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