Business Operation Executive

Fawry for Banking Technology and Electronic Payments S.A.E -
Smart Village, GizaPosted 2 years ago

159Applicants for3 open positions

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Update & review MyFawry Mobile Application & loyalty system configurations.
Review Fawry applications specifications before going to production.
Monitor system behaviors against expected and identifying differences.
Handling service complaints from Internal and external parties and end customer related.
Identifying and suggesting areas of improvement.
Setting and reviewing day-to-day processes.
Leading and coordinating between external parties and internal support teams.
Investigation for discovered issues down to root-cause.
UAT acceptance and approval.
Operational KPI’s & analysis reports for business needs.
Updating the system configuration.

Bachelor's Degree in Computer Science or Information Technology
0-3 Years Experience
Worked as operation support or similar role.
Mobile application support experience.
Payment industry experience is preferable.
Applications support experience.
Background about loyalty program system & Fintech.
Excellent oral and written communication skills.
High self-initiative with the ability to work well within high-pressure environment.
Good presentation skills.
Good Microsoft skills, especially Excel.