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Technical Support Specialist

Talaat Moustafa Group
Madinaty, Cairo

Technical Support Specialist

Madinaty, CairoPosted 9 days ago
107Applicants for8 open positions
  • 11Viewed
  • 10In Consideration
  • 86Not Selected

Job Details

Experience Needed:
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Job Description

  • Installing operating system (Windows, hardware troubleshooting, and maintenance.
  • Installing & configuring new computers, software and applications, projectors, printers, and other equipment as needed.
  • Troubleshooting hardware, software, and network equipment
  • Ensure that desktop and laptop security and upgrades are applied and kept up to date.
  • Follow up with clients to ensure all issues are resolved.
  • Handle all customer correspondence and all escalated calls or customer issues.
  • Achieve key performance indicator targets to meet business goals and objectives.

Job Requirements

  • A bachelor's degree in computer science or a related technical field is preferred.
  • Experience 2+ years
  • Strong problem-solving skills.
  • Certification in Microsoft or Cisco is advantageous.
  • Network troubleshooting experience is a must.
  • Excellent writing and communication skills.

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