Collection Supervisor/Team leader

Living Yards Developments -
New Cairo, CairoPosted 2 years ago

142Applicants for1 open position

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Organize the daily work flow of the Collection Process.
Supporting the CS team members to be able to close their in-process requests properly.
Handling Legal cases asking to reconcile again on the unit.
Support in the Training of the newly hired team members.
Following up with the clients for the collection process of all their outstanding payments to end up the case with (Cancellation, Reschedule, Downgrading or Upgrading)
Co-ordination for any client site visit (coordinates between the client and the site engineer)
Contacting the clients at the beginning of each month to inform them with new due amounts and monitoring their payment method to share with finance to settle the outstanding payments.
Handling any customers request concerning the customer account, customer billing inquiries and any other customers’ question or concern.
Sending any data update received from the client to the operation team to add to our sales team
Prepare the Clearance form before the client goes to the handover team.
Follow up with the Engineering dept. about the handover dates.