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Job Description
- Provide timely and effective technical support to clients via phone, email, and remote sessions.
- Diagnose, troubleshoot, and resolve hardware, software, and network issues.
- Document all support interactions, solutions, and follow-up actions.
- Collaborate with cross-functional teams to escalate and resolve complex technical problems.
- Guide users through step-by-step solutions and provide clear instructions for issue resolution.
- Monitor system performance and proactively identify potential issues.
- Assist in the installation, configuration, and maintenance of software and hardware systems.
- Develop and update technical documentation, FAQs, and knowledge base articles.
- Participate in training sessions to stay current with new technologies and support tools.
- Ensure high levels of customer satisfaction by delivering professional service.
Job Requirements
- What You’ll Do:
- Identify and troubleshoot hardware & software issues
- Install, configure, and support systems and application
- Diagnose and repair technical faults
- Communicate with customers to resolve issues efficiently
- Provide timely feedback and follow up until resolution
- Support new technology rollouts
- Handle multiple cases and test new technologies
- What We’re Looking For:
- Degree in Computer Science, Engineering, or equivalent
- Experience in technical/desktop support or similar roles
- Familiarity with remote desktop & help desk tools
- Strong problem-solving and attention to detail
- Excellent communication skills in English
- Valid driving license
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