Job Details
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Job Description
Roles & Responsibilities
- Answer inbound calls to support department
- Respond to incoming e-mails
- Triage and escalate prioritize support tickets and calls when needed
- Identify issues defined by clients
- Identify, research, diagnose, and resolve client issues, striving for first-call resolution whenever possible
- Accurately and thoroughly log client issues and follow up on any unresolved issues to Help to identify issues with the Product and provide detailed information on any reported issues to management
- Participate in off-hours on-call rotation
Job Requirements
- Roles & Responsibilities
- Answer inbound calls to support department
- Respond to incoming e-mails
- Triage and escalate prioritize support tickets and calls when needed
- Identify issues defined by clients
- Identify, research, diagnose, and resolve client issues, striving for first-call resolution whenever possible
- Accurately and thoroughly log client issues and follow up on any unresolved issues to Help to identify issues with the Product and provide detailed information on any reported issues to management
- Participate in off-hours on-call rotation
