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Job Description
Job Summary:
Responsible for generating new Air & Sea Freight business opportunities with a clear focus on SME customers. They have a thorough, up to date and in-depth understanding of the trade-lane(s) in terms of the geography of the trade, and the service offerings, such as sailings, transit times, reliability, specific country documentation regulations, local standards, operational requirements, as well as the type of industry/goods/commodity traded on the particular routes.
Responsibilities:
- Demonstrate superior Air & Sea Logistics product and trade knowledge
- Deliver presentations about our main Air & Sea Logistics products
- Identifying and calling on potential new customers, creating value propositions that meet the customer’s needs, managing implementation, developing ongoing customer relationships and troubleshooting customer problems.
- Achieve revenue target, retain existing customer, increase customers base and ensure collections are maintained within company standard.
- Closing deals for both prospects and existing customers through presentations, contracts negotiations, promoting and explaining services features and benefits and solving obstacles.
- Analyze revenue and shipments results and take corrective actions to drive the company revenue quality.
- Increase sales revenue and expand client base by acquiring new business and retaining existing customers’ base.
- Meet reporting time lines including weekly, monthly and one-off reports.
- Ensure maintaining a good number of prospect customers to support achieving the assigned revenue target.
- Managing customer’s issues and inquiries, coordinate with other departments, and ensure timely response is provided, high customer satisfaction level is achieved and existing customers are retained.
- provide full support in customers special / one off project requirements, coordinate with the respective stakeholders and monitor project till successful implementation is achieved.
- Maintain required documentation and files for all active, non-active, and prospective clients.
- Daily coordination with operations department for any customer issues.
Job Requirements
- Bachelors degree in Logistics, Supply Chain or a similar discipline
- Specialized at selling freight services both Air & Sea with a minimum of 3 years’ experience
- Has own a car.
- Excellent communication skills.
- Excellent presentation skills.
- Customer Solution Oriented
- Certified General Cargo and DG is an advantage.
