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French advisor

Concentrix + Webhelp
Cairo, Egypt
Posted 4 months ago
5Applicants for1 open position
  • 5Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
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Skills And Tools:

Job Description

  • Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up
  • Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car
  • Manage and oversee the dealership’s workflow and schedule
  • Call customers to advise them about service changes or car pick-up times
  • Maintain positive customer relationships to ensure repeat business

Job Requirements

  • Fluent French speakers (B2+/C1)
  • Strong interpersonal skills
  • Very good communication skills
  • Previous experience in banking service is a plus.
  • Proven work experience as a Service Advisor or similar role
  • Proficiency with industry-specific software
  • Excellent customer service, interpersonal and communication expertise
  • Strong organizational, decision-making and problem-solving skills
  • Relevant training and/or certifications as a Service Advisor

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