Job Details
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Job Description
DUTIES AND RESPONSIBILITIES:
- Receive & respond to parents’ inquiries and requests.
- Set the general plan for complains and communicate with the different departments to find solutions and help in formulating an action plan.
- Follow up with the action plan.
- Check for the parents’ satisfaction for their needs / inquiries.
- Inform parents for the involvement of their children at the LTC.
- Carry on the parent’s interview during the admission process.
- Keeping records and documentations of :
- Parents concern form (meeting minutes)
- Parents suggestion form
- Phone call follow up form (if needed)
- Prepare a report to the head concerning the parents suggestions and or concerns.
Job Requirements
QUALIFICATIONS:
EDUCATION and EXPERIENCE:
- A bachelor's degree. Extra studies are a plus.
- 5+ years of experience.
LANGUAGE SKILLS:
Fluency in written and spoken English Language, knowledge of French and/or German languages is a plus.
INTERPERSONAL SKILLS:
- Strong organizational skills.
- Advanced problem-solving skills.
- Communication skills.
- Integrity and professionalism.
- Patience.
- Accuracy.
- Ability to collect and analyze data.
