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IT Operations Manager

Nile Sugar
Agouza, Giza
Posted 1 year ago
279Applicants for1 open position
  • 279Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Oversee IT operations and supervise systems and IT staff
  • Consult senior-level stakeholders across the entire organization to identify business and technology needs and to optimize the use of information technology
  • Ensure smooth delivery and operation of IT services by monitoring systems performance
  •  Create processes and standards for selection, implementation, and support of systems
  • Ensure security of data, network access and backup systems
  • Provide direction, guidance, and training to IT staff
  • Identify problematic areas and implement strategic solutions in time
  • Audit systems and assess their outcome
  • Preserve assets, information security and control structures
  • Provide analysis into potential vendors and third-party relationships looking for trends, optimization opportunities and driving best practices in order to maximize value of IT investments in relationships with the overall Nile Sugar company goals to reduce costs and mitigate third-party risks to the organization
  • Create corrective action plans for third-parties, non-delivery and performance issues and works with the vendors and relationship owners to define resolution paths and monitor progress
  • Monitor vendor performance, tracking against SLAs, KPI’s, and contractual commitments. Issue and review vendor scorecards and dashboards that present KPIs and relevant data tailored to stakeholder audiences
  • Interact with Nile Sugar Corporate Procurement and Sourcing functions to understand processes, contractual obligations with vendors to ensure delivery of services as committed post-contract
  • Research pertinent vendors in the market that align with Nile Sugar IT strategic partnership strategies and technology needs
  • Support risk requirements to ensure compliance of vendor partner products/services
  • Participate in technology discovery sessions to ensure alignment on required vendor capabilities and technology needs.
  • Proactively connect with procurement business stakeholders at Nile Sugar on vendor contract renewal efforts; provide past performance and KPI assessments for consideration.
  • Coordinates vendor Proof of Concept (POC) efforts with Nile Sugar IT Functional teams, business stakeholders, and vendors.

Job Requirements

  • B.SC of Communication Engineering or Computer Science
  • Fluent spoken and written English.

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