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Job Description
- Managing incoming calls and customer service inquiries.
- Greet customers warmly and ascertain the problem or reason for calling.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools and providing advice on purchasing products or services
Job Requirements
- Join SYKES as a Hybrid Agent, Emails, and Calls
- Fluency in German is a MUST (Advanced Level C1)
- Graduates only
- Basic understanding of Technical troubleshooting